Please email us at orders@n-e-r-v-o-u-s.com to initiate a return or exchange.
A 10% restocking fee per item is charged for items returned outside the 2 week return window. All returned lamps are subject to a 15% restocking fee.
Please note that unless an item arrives damaged or an order is received with error, the customer will be responsible for all shipping costs associated with returning an item.
Due to their personalized nature, custom orders can not be returned or exchanged. Additionally, sale items cannot be returned or exchanged.